Refund Policy

1. Cancellation Window

At KIKO Sports (Ai Space), we value your time and the availability of our partner venues. Users can cancel a ground or venue booking up to 2 hours before the scheduled start time.

2. Refund Processing

If a cancellation is made within the valid 2-hour window, we will process your refund as follows:

• Cancellations made at least 2 hours prior to the slot are eligible for a refund.
• A small administrative/transaction charge will be deducted from the total booking amount.
• The remaining balance will be credited back to the original payment source or user wallet.

3. Mandatory Procedures

To ensure a smooth refund process, the following conditions must be met:

• The user must inform the venue owner regarding the cancellation.
• The cancellation status must be updated directly within the KIKO Sports app/platform.
• Refunds are subject to individual venue owner confirmation and KIKO Sports' final approval (conditions apply).

4. Non-Refundable Scenarios

Cancellations made less than 2 hours before the scheduled time are strictly non-refundable. No-shows at the venue will also result in a total loss of the booking amount.

5. Subscription & Credits

Platform subscription fees and prepaid credit purchases are non-refundable as they provide immediate access to digital services and platform features.